Fortive
Product Support Specialist
USARemotePosted Today
Full TimeSeniorRemoteUS
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
DescriptionAct as the support resource for Censis clients to ensure resolution and client satisfaction on support and technical issues. This position provides excellent support and customer service to
Key Highlights
- Serve as the main point of contact for internal and external customers to resolve outstanding technical and application issues, stay in sync with customer requests, and respond to client inquiries regarding the support of CensiTrac
- Independently solve and research complex technical and application-related customer inquiries by phone and email
- Facilitate the customer concern to higher tiers
- Coordinate with clients and appropriate internal departments to ensure clients are properly serviced
- Develop and maintain an in-depth understanding of the CensiTrac product suite
Qualifications
Required Qualifications
- Associates or bachelor’s degree in related area or equivalent experience
- 1-3 years of customer support, SaaS preferred
- Proficient in the use of Microsoft Office products
- Excellent presentation, writing, organizational, analytical, and problem-solving skills
- Experience using Zendesk, SalesForce, ServiceCloud or similar application preferred
About the Company
Fortive
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
Today
Country
US