Ashby
Product Support Specialist – Australia
AustraliaRemotePosted Today
Full TimeRemoteAU
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Job Description
Hello! I’m Joseph, a Support Manager at Ashby. I’m excited to share that we’re hiring a Product Support Specialist in the APAC region, specifically in Australia . Over the past few years, we’ve built
Key Highlights
- Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
- Developing workflow automation allowing for better team cohesion and efficacy.
- You are already comfortable owning complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, and communicating clearly
- You can explain technical issues concisely, you think systematically, and operate with strong ownership in asynchronous environments. You can explain the same issue differently depending on the audience, while staying clear and direct.
- You’re curious—both when addressing customers and when creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.
Skills & Technologies
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About the Company
Ashby
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Job Details
Employment Type
Full Time
Location
Australia
Work Mode
Remote
Posted
Today
Country
AU