Unknown Company
(fluent English & French) Customer Support Consultant, hospitality
RemoteRemotePosted Today
Remote
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Job Description
Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliv
Key Highlights
- Deliver outstanding customer support via phone calls, chats, and emails;
- Manage day-to-day guest communication and ensure a smooth guest experience;
- Ensure the operational success of our guest services and maintain high levels of guest satisfaction;
- Manage day-to-day guest communication, ensuring timely, professional, and consistent responses across various platforms;
- Monitor and respond to messages during key hours, particularly around critical booking periods such as arrivals and departures;
Qualifications
Required Qualifications
- Excellent English and French skills (C1 for both spoken and written);
- At least 6 months of experience in a customer support role;
- Strong analytical thinking and research skills;
- Experience in travel industry/hospitality;
- Positive, proactive and responsible attitude;
- Familiarity with internal tools such as Hostaway, Duve, Turno, AppSheet, or similar reservation and guest management systems;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Preferred Qualifications
- Experience in hospitality or property management industry.
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Job Details
Location
Remote
Work Mode
Remote
Posted
Today