Turnitin, LLC
Technical Support Representative, Tier 1 (Philippines Remote)
Costa RicaRemotePosted 7 days ago$35,000 – $55,000
Full TimeRemoteCR
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Job Description
Company DescriptionWhen you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutio
Key Highlights
- Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues & releases
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
- Support other strategic initiatives as needed.
Qualifications
Required Qualifications
- Bachelor’s degree or applicant with experience working in a customer support role
- Fluent spoken/written English
- Proven customer service, technical support, or product support experience in a client-facing environment (non-internal IT)
- Strong communication and interpersonal skills, with the ability to clearly explain complex concepts
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
- Excellent computer skills
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
- Experience with Learning Management Systems (e.g., Blackboard, Moodle, Canvas) in a professional setting
- A good understanding of Microsoft Office products
- Excellent planning and organisational skills
- Ability to work with sensitive and confidential material and possess excellent judgement
Preferred Qualifications
- Broad understanding of web technologies and Software as a Service (SaaS)
- Interest in technology and the internet (e.g., programming, building apps, or assembling hardware)
- Additional language skills (Spanish, Turkish, or Japanese)
- Demonstrated interest in technology (e.g., programming, building apps, hardware, or similar hands-on experience)
Skills & Technologies
LinuxGo
About the Company
Turnitin, LLC
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Job Details
Employment Type
Full Time
Salary Range
$35,000 – $55,000
Location
Costa Rica
Work Mode
Remote
Posted
7 days ago
Country
CR