Vice President APAC – Customer Service & Support.

Required Qualifications

• Bachelor’s or Master’s Degree or equivalent.
• 10+ years of Customer Service Operations Management or comparable regional leadership experience.
• Demonstrated P&L leadership experience with accountability for revenue growth, profitability, forecasting, and resource allocation.
• Growth mindset with a proven ability to identify new opportunities, drive innovation, and deliver sustainable business growth.
• Proven ability to drive profitable growth through strong commercial acumen and customer-centric business leadership.
• Experience leading large, geographically dispersed organizations across multiple countries and cultures.
• Team building and cross-functional leadership skills with a proven track record of collaboration across regions and functions.
• Natural and authentic leadership with strong people development, coaching, and performance management capabilities.
• Ability to shape and execute strategic direction while driving organizational alignment and accountability.
• Experience leading business transformation, digital enablement, and continuous improvement initiatives.
• Exceptional business acumen with the ability to translate financial and operational insights into business results.
• Ability to influence and align senior stakeholders across the Commercial Organization, Business Units, and corporate functions.
• Strong written and verbal communication skills; fluent in English.
• Strategic thinker with strong execution discipline and a results-oriented mindset.
• Customer Experience advocate.
• Experience operating in an international/global business environment
• Bachelor’s or Master’s Degree or equivalent.
• 10+ years of Customer Service Operations Management or comparable regional leadership experience.
• Demonstrated P&L leadership experience with accountability for revenue growth, profitability, forecasting, and resource allocation.
• Growth mindset with a proven ability to identify new opportunities, drive innovation, and deliver sustainable business growth.
• Proven ability to drive profitable growth through strong commercial acumen and customer-centric business leadership.
• Experience leading large, geographically dispersed organizations across multiple countries and cultures.
• Team building and cross-functional leadership skills with a proven track record of collaboration across regions and functions.
• Natural and authentic leadership with strong people development, coaching, and performance management capabilities.
• Ability to shape and execute strategic direction while driving organizational alignment and accountability.
• Experience leading business transformation, digital enablement, and continuous improvement initiatives.
• Exceptional business acumen with the ability to translate financial and operational insights into business results.
• Ability to influence and align senior stakeholders across the Commercial Organization, Business Units, and corporate functions.
• Strong written and verbal communication skills; fluent in English.
• Strategic thinker with strong execution discipline and a results-oriented mindset.
• Customer Experience advocate.
• Experience operating in an international/global business environment