Harris Computer
Customer Success Manager
BR
•
Full TimeRemotePosted Today$72,000 – $82,000
Full TimeSeniorRemote
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Job Description
Customer Success Manager — WinCap & QSS/OASISHarris School Solutions · Remote-based with frequent on-site client visits (U.S.) · $72,000–$82,000/year · Travel ~25–50%Why this role mattersEvery school
Key Highlights
- Own a portfolio of WinCap and QSS/OASIS districts as their primary relationship and point of contact.
- Spend real time on site with districts — building face-to-face trust that keeps relationships strong through staff turnover and budget seasons.
- Learn each district’s goals, calendar, and pain points well enough to anticipate what they need before they ask.
- Identify accounts at risk of leaving early, and step in to rebuild confidence before a relationship erodes.
- Drive adoption — especially with newer administrators — so districts feel capable and well-supported with the tools they already rely on.
Qualifications
Required Qualifications
- Experience as a Customer Success Manager or in a similar client-facing role — ideally in software, and a real plus if you’ve helped stand up or shape a function rather than just inherit one.
- The ability to build trust quickly and keep relationships strong over the long haul.
- A knack for translating technical detail into plain, useful guidance for a non-technical audience.
- Strong communication, negotiation, and interpersonal instincts.
- A retention-first mindset: you measure your success by your customers’ success.
- A bachelor’s degree in Business, Marketing, Computer Science, or a related field — or equivalent experience.
- Familiarity with the K–12 or public-sector world is a strong plus — you’ll be working with school business officials, not enterprise buyers.
- Genuine enthusiasm for being in the field; you’d rather sit across the table from a district than work the whole relationship over email. Expect roughly 25–50% travel to client sites.
About the Company
Harris Computer
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$72,000 – $82,000
Location
BR • Full Time
Work Mode
Remote
Posted
Today