Tractian
Product Content Specialist
Remote (Worldwide)RemotePosted Today
Full TimeSeniorRemote
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Job Description
Marketing at TRACTIANThe Marketing team at Tractian crafts the narrative, defines messaging and positioning, and translates our groundbreaking products and features into tangible customer benefits. Ou
Key Highlights
- Plan and execute enablement initiatives for new feature launches, ensuring each release is supported by clear, high-quality assets.
- Translate product requirements, technical specifications, and engineering context into clear narratives and actionable enablement materials.
- Publish and maintain enablement assets across the appropriate channels, ensuring consistency in naming, versioning, and distribution.
- Create complementary materials such as one-pagers, FAQs, quick guides, walkthroughs, GIFs, lightweight decks, and internal reference content.
- Support internal communication around new feature launches, helping customer-facing teams understand feature value, ideal use cases, and main workflows.
Qualifications
Required Qualifications
- 3+ years of experience in product enablement, product education, customer education, product marketing, or similar roles focused on explaining SaaS functionality.
- Previous experience creating enablement or educational materials for SaaS products and new feature launches.
- Strong experience explaining product functionality clearly to both technical and non-technical audiences.
- Hands-on experience producing product content end-to-end, including scripting, screen recording, voiceover, editing, and publication.
- Strong video editing skills and the ability to independently create polished, engaging product videos.
- Experience working cross-functionally with Product, Engineering, Marketing, Customer Success, and Support teams.
- Strong organizational skills with the ability to manage multiple launch timelines, content formats, and priorities simultaneously.
- High attention to detail and commitment to content quality, consistency, and technical accuracy.
- Familiarity with Intercom or similar platforms for setting up product tours, in-app guidance, and feature adoption flows.
- Comfortable working in a fast-paced, high-growth environment with evolving product priorities.
- Self-starter with strong ownership and the ability to take projects from idea to final delivery with minimal oversight.
Preferred Qualifications
- Experience in B2B SaaS product enablement, customer education, or feature launch communications.
- Experience with prompt engineering and AI tools usage - it's awesome if you're an AI enthusiast.
- Experience creating content for product adoption, release enablement, or internal go-to-market readiness.
- Familiarity with video, audio, and visual content production tools such as Premiere Pro, Camtasia, Loom, Descript, Screen Studio or similar platforms.
- Experience working closely with Engineering Managers or product development teams on feature communication.
- Experience creating in-app onboarding flows, product tours, or guided experiences for newly released features (using Intercom or similar feature)
Skills & Technologies
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About the Company
Tractian
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Remote (Worldwide)
Work Mode
Remote
Posted
Today