Deel

Deel

Customer Operations Manager II | French speaking

USARemotePosted 26 days ago$50,000 – $90,000
Full TimeSeniorRemoteUS

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Job Description

Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world w

Key Highlights

  • Accounts: The CSM will be responsible for a high volume small spend accounts in either our SMB/MM or ENT segments.
  • Risk: Identify and flag risks that will lead to customer churn.
  • Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
  • Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
  • Responsible for providing a high-quality experience to our customers on a day-to-day basis.

Qualifications

Required Qualifications

  • You have a minimum of 2+ years of relevant work experience, including client-facing experience
  • Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
  • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
  • Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
  • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
  • Have a solid track record of achievement – e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
  • Have a strong analytical foundation with the ability to manipulate and synthesize data
  • Are curious by nature and interested in making an impact
  • Fluent level of French and English

Skills & Technologies

SQL

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$50,000 – $90,000

Location

USA

Work Mode

Remote

Posted

26 days ago

Country

US