Natera
Associate Customer Success Manager, Oncology
MexicoRemotePosted 20 days ago$70,000 – $130,000
Full TimeSeniorRemoteMX
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Job Description
We are looking for a high-touch, analytical champion to ensure a frictionless onboarding experience for our new oncology providers. This individual is a “white-glove” specialist and a proactive proble
Key Highlights
- Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction.
- Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera.
- Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations.
- Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers
- Effectively communicate onboarding wins, risks, and ROI assessments to leadership across the Oncology business unit.
Qualifications
Required Qualifications
- A bachelor’s degree required; advanced degree in life sciences or healthcare administration preferred.
- 3+ years of experience in Customer Success, Clinical Account Management, or a high-touch service role within the genomics or personalized medicine space.
- Proficiency in data analysis tools (e.g., Snowflake, PowerBI, Tableau) with the ability to turn raw data into actionable insights.
- Strong familiarity with Oncology and Genomics; comfortable discussing clinical workflows and the nuances of liquid biopsy or genetic testing.
- Exceptional communication skills with a “bias toward action” and the ability to influence cross-functional teams without direct authority.
- Deep customer empathy with a focus on simplifying complex medical-legal and operational requirements for clinicians.
- Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, matrixed environment.
About the Company
Natera
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$70,000 – $130,000
Location
Mexico
Work Mode
Remote
Posted
20 days ago
Country
MX