Twoconnect
Customer Success Manager (Chiropractic) – Work from Home / Dayshift
PortugalRemotePosted 28 days ago$40,000 – $80,000
Full TimeSeniorRemotePT
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Job Description
The Customer Success Manager (CSM) is responsible for ensuring every patient has a seamless, supportive, and positive experience throughout their care journey. This role blends patient communication,
Key Highlights
- Serve as the primary point of contact for patient enquiries, concerns, and follow‑up needs.
- Build strong relationships with patients to support trust, compliance, and long‑term care.
- Conduct post‑appointment check‑ins, progress calls, and satisfaction follow‑ups.
- Manage service recovery for dissatisfied patients and escalate clinical concerns appropriately.
- Guide patients through their recommended care plans, ensuring understanding of goals, timelines, and expectations.
Qualifications
Required Qualifications
- Warm, confident communicator with strong interpersonal skills.
- Highly organised with excellent follow‑through.
- Ability to manage sensitive conversations with empathy and professionalism.
- Strong problem‑solving and service‑recovery skills.
- Comfortable with digital tools (practice software, CRM, email, SMS platforms).
- Understanding of chiropractic care principles (training provided).
- Success Indicators.
- High patient satisfaction scores.
- Increased care‑plan completion rates.
- Reduced cancellations and no‑shows.
- Strong patient retention and reactivation metrics.
- Smooth communication flow between patients and practitioners.
- Positive feedback from clinicians and admin staff.
About the Company
Twoconnect
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$40,000 – $80,000
Location
Portugal
Work Mode
Remote
Posted
28 days ago
Country
PT