Centene Corporation
Workforce Scheduling Analyst II
EURemotePosted Today$54,000 – $98,000
Full TimeSeniorRemoteVisa SponsorshipEU
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Job Description
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits i
Key Highlights
- Develops staffing schedules to ensure maximum efficiency of resources to meet customer demand
- Analyzes and evaluates contact center patterns, including volumes, trends, and contact center productivities and identifies unexpected absences, deviations from schedules, and other operational disruptions
- Evaluates results of forecasted contact center workload to build resourcing and scheduling plans to meet business objectives
- Analyzes data using a centralized vs. decentralized queue strategy and evaluates how this strategy may impact key performance metrics and staffing plans such as service level, average speed of answer, and contact center staff adherence
- Analyzes and evaluates key performance metrics, such as service level, average speed of answer, and contact center staff adherence, to identify areas for improvement and make data- driven recommendations
About the Company
Centene Corporation
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$54,000 – $98,000
Location
EU
Work Mode
Remote
Posted
Today
Visa Sponsorship
Available
Country
EU