Bilingual Customer Service Representative

Key Highlights

• Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
• Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
• Employs strong interpersonal skills to handle difficult calls courteously and professionally
• Thoroughly documents request outcomes for accurate tracking and analysis
• Work efficiently and effectively to independently resolve client requests, both as a team and independently