Unknown Company
Customer Journey Specialist
RemoteRemotePosted Today$55,000 – $95,000
Part TimeRemote
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Job Description
Your wellbeing, our mission. Join a company shaping a healthier world.GET TO KNOW USAt Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners
Key Highlights
- Focus on the user experience through digital channels.
- Provide deep-dive analyses to support UX Writing guide in constructing, optimizing, editing, and creating articles in the FAQ.
- Manipulate data to help with decision-making and bring improvement insights for the FAQ and Email automation.
- Improve processes for the Customer Experience metrics performance, especially on the FAQ and Email automation channels.
- Act as a cross-channel specialist and have a data vision to propose improvements and innovations for the Help Center.
Qualifications
Required Qualifications
- For candidates residing in São Paulo, the role follows a flexible model. You will be required to visit the office only when requested.
- Bachelor’s degree in Engineering, Business, Marketing, or a related field.
- Proven experience working with Ultimate AI – Zendesk integration is mandatory.
- Hands-on experience with digital customer experience tools, including FAQ management and email automation.
- Advanced data analysis skills and proficiency inUX Writing.
- Knowledge of workflow automation tools is a plus.
- Strong conflict resolution skills and the ability to proactively identify obstacles and create creative, alternative solutions.
- High sense of urgency and the ability to manage multiple, competing priorities simultaneously with minimal supervision.
- Comfortable thriving in a fast-paced, highly dynamic environment with a strong attention to detail.
- Excellent verbal and written English skills is mandatory.
Skills & Technologies
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Job Details
Employment Type
Part Time
Salary Range
$55,000 – $95,000
Location
Remote
Work Mode
Remote
Posted
Today