Canonical Ltd.
Support Engineering Manager
AnywhereRemotePosted Today
Full TimeRemote
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Job Description
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise init
Key Highlights
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
Skills & Technologies
Linux
About the Company
Canonical Ltd.
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Job Details
Employment Type
Full Time
Location
Anywhere
Work Mode
Remote
Posted
Today