BlueCargo
Head of Customer Operations
Los Angeles, California, US / New York, New York, USPosted 15 months ago$140,000 – $190,000
Full TimeExecutiveUS
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Job Description
BLUECARGO BlueCargo is revolutionizing the logistics industry with solutions that streamline freight audit processes and track millions of containers worldwide. Founded by two female entrepreneurs fro
Key Highlights
- Own Operational Strategy: Set the vision and execution plan for freight audit operations across our customer portfolio.
- Build & Scale the Team: Recruit, develop, and lead a team of Customer Operations Analysts and our Logistics Team; optimize the org structure to support 2–3x volume growth.
- Architect Systems for Scale: Design repeatable, automation-first processes; define SLAs and the metrics that matter.
- Drive Cross-Functional Alignment: Act as the operational voice in product, engineering, and business team discussions; identifying where automation unlocks efficiency and where the human in the loop is irreplaceable.
- Own the Numbers: Build and own the operational OKR framework; surface insights and lead resolution when performance trends off-track.
Qualifications
Required Qualifications
- 10+ years in international logistics or operations, with at least 3 years in a leadership role managing managers.
- Proven track record building scalable systems and teams in a high-growth environment.
- Strategic thinker who can translate ambiguity into clear priorities and action.
- Deep fluency in operational OKRs and a data-driven approach to decision-making.
- Strong executive presence and communication skills; comfortable influencing across Product, Engineering, CS, and the C-suite.
- Startup experience preferred; you thrive without a playbook.
- 10+ years in international logistics or operations, with at least 3 years in a leadership role managing managers.
- Proven track record building scalable systems and teams in a high-growth environment.
- Strategic thinker who can translate ambiguity into clear priorities and action.
- Deep fluency in operational OKRs and a data-driven approach to decision-making.
- Strong executive presence and communication skills; comfortable influencing across Product, Engineering, CS, and the C-suite.
- Startup experience preferred; you thrive without a playbook.
About the Company
BlueCargo
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$140,000 – $190,000
Location
Los Angeles, California, US / New York, New York, US
Posted
15 months ago
Country
US