Autodesk

Autodesk

Customer Adoption Specialist

UK, Portugal, SwedenRemotePosted 1 day ago
Full TimeRemoteSE

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Job Description

Job Requisition ID #26WD98368Position OverviewDo you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront

Key Highlights

  • Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem
  • Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem
  • Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage
  • Design innovative ways to engage with customers using a variety of platforms to drive adoption
  • Create and deliver a variety of content and training materials to customers both online and in person

Qualifications

Required Qualifications

  • BA/BS in Technology Management, AEC-O Industry, or similar
  • Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS)
  • Experience with Owner/Operator relationship management and project delivery practices
  • Comprehensive knowledge of the built asset lifecycle and BIM
  • 5+ years’ experience in customer implementation, support, or equivalent
  • Excellent communication skills, both written and verbal
  • Ability to present and engage with both internal and external stakeholders
  • Strong analytical, problem solving, decision-making and facilitation skills
  • Ability to convey complex workflows coherently to a live or virtual audience
  • Strong work ethic, high quality standards and passionate about great customer experiences

Preferred Qualifications

  • You are people centric; you want to help and serve our customers
  • You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use
  • You are a diplomatic and influential and excel at negotiation and consensus-building
  • You have empathy for customers, understand their pain points and able to identify solutions

About the Company

Autodesk

Autodesk

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Job Details

Employment Type

Full Time

Location

UK, Portugal, Sweden

Work Mode

Remote

Posted

1 day ago

Country

SE