Nextiva
Onboarding Technician
USARemotePosted 15 days ago
Full TimeSeniorRemoteUS
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Job Description
Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single,
Key Highlights
- Assist customers with initial account setup via phone and screen share
- Guide customers through login, configuration, and product functionality
- Configure accounts, call flows, and devices with accuracy and attention to detail
- Perform network checks and basic troubleshooting
- Test configurations to ensure successful implementation
Qualifications
Required Qualifications
- Proficient English (written and verbal communication)
- Experience in a customer-facing or support role
- Strong problem-solving and troubleshooting skills
- Strong communication and active listening skills
- Commitment to delivering amazing customer service
- Attention to detail and time management
- Basic technical aptitude (software support, device setup, networking fundamentals)
- Ability to work evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am)
Preferred Qualifications
- Experience with CRM tools
- Microsoft Office proficiency
- VoIP experience preferred
- Basic networking knowledge
- Exposure to or curiosity about AI tools, automation, or prompt-based systems
Skills & Technologies
Go
About the Company
Nextiva
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
15 days ago
Country
US