Signifyd
Principal Customer Success Manager
UKRemotePosted 1 month ago$120,000 – $180,000
Full TimeSeniorRemoteUK
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Job Description
At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients
Key Highlights
- A foundational background in Business Administration, Business Intelligence (BI), or Product Management, but have intentionally transitioned into a high-impact, relationship-driven commercial role (Account Management, Customer Success)
- First-hand experience running payments, e-commerce or fraud prevention program at a large European company and understanding the internal pressures and technical hurdles our clients face daily.
- Strategic & Commercial Ownership: Own the end-to-end relationship for high-value accounts, ensuring strategic alignment between their business goals and Signifyd’s platform.
- Commercial Growth: Operate with a “sales mindset” to identify and capitalize on expansion, upsell, and cross-sell opportunities.
- Technical Translation: Act as a critical intermediary between the merchant’s business needs and Signifyd’s technical teams , ensuring what we deliver aligns with the client’s actual business requirements.
Qualifications
Required Qualifications
- Experience: 5+ years of success in senior enterprise SaaS roles, or account management managing strategic accounts.
- Technical Background: Previous professional experience in Data Science, BI, Analytics, or Product Management is highly preferred.
- Domain Expertise: A deep understanding of the ecommerce, fraud, or payments landscape is essential.
- Executive Presence: Proven track record of presenting to and negotiating with CxO-level executives, with the ability to hold a narrative that leads to growth.
- Commercial Acumen: Proven ability to manage complex sales cycles and achieve revenue targets through retention and expansion.
- Travel: Ability to travel frequently (1-2 trips a month)
- Program Management: Strong capability in resource orchestration and planning for a portfolio of engagements, ensuring the operational health of deployed solutions.
Skills & Technologies
Machine Learning
About the Company
Signifyd
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$120,000 – $180,000
Location
UK
Work Mode
Remote
Posted
1 month ago
Country
UK