Veeam Software
Director, Customer Success EMEA
PolandRemotePosted Today
Full TimeExecutiveRemotePL
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Job Description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As t
Key Highlights
- Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to improve customer coverage, execution quality, and regional impact.
- Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth.
- Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to remove friction, improve predictability, and deliver a seamless customer experience.
- Establish, govern, and act on clear KPIs across customer health, team health, and business impact to identify risk, measure progress, and improve decision-making.
- Deploy automation and AI-driven tools to streamline onboarding, strengthen execution, improve support milestones, and scale a more proactive customer success motion.
Qualifications
Required Qualifications
- 12+ years of progressive Customer Success leadership experience in technology or SaaS, with a track record of improving adoption, retention, customer value, and revenue growth.
- 12+ years of proven leadership experience building high-performing teams, developing talent, and translating strategy into measurable business impact.
- Experience leading change management, automation, and technology-enabled process improvements that increase scale, consistency, productivity, and customer outcomes.
- Demonstrated success owning customer adoption, health, risk mitigation, renewal performance, and expansion motions that drive durable revenue growth.
- Exceptional executive leadership, communication, and relationship-building skills, with the ability to align teams around outcomes and turn customer insights into action.
Skills & Technologies
GoKubernetes
About the Company
Veeam Software
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Job Details
Employment Type
Full Time
Experience Level
Executive
Location
Poland
Work Mode
Remote
Posted
Today
Country
PL