Employment Hero
Customer Care Specialist (UK) – Remote (Philippines)
USARemotePosted Today
Full TimeRemoteUS
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Job Description
Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Key Highlights
- We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values – we role model our values 100% of the time
Qualifications
Required Qualifications
- 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email.
- Prior exposure to customer experience within a SaaS (Software as a Service) environment.
- Actively using AI tools such as ChatGPT, Gemini, Claude etc. in your day-to-day work.
- Exposure to working in fluid, high change and high velocity environments.
- Problem solving skills with a sound and thorough approach to troubleshooting.
- Ability to manage competing priorities, working autonomously; requesting assistance where needed.
- Strong and polished verbal and written communication skills.
- Preference for working Monday to Friday from 3.30PM – 12.30AM (April – October) and 4.30PM – 1.30AM (November – March).
About the Company
Employment Hero
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Job Details
Employment Type
Full Time
Location
USA
Work Mode
Remote
Posted
Today
Country
US