1Password
Manager, Quality Assurance, Customer Support
USA, CanadaRemotePosted Today$147,000 – $213,000
Full TimeSeniorRemoteCA
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Job Description
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Re
Key Highlights
- 5+ years of experience in quality assurance, customer support, customer experience, or service operations within a fast-paced environment.
- 3+ years of leadership experience, including managing individual contributors or senior-level team members.
- Proven experience building, scaling, or evolving QA programs and frameworks within customer support or customer experience organizations.
- Strong understanding of quality assurance methodologies, calibration practices, coaching models, and performance management.
- Experience supporting omnichannel customer support environments, including chat, email, messaging, and voice.
Qualifications
Preferred Qualifications
- Located in Atlantic, Eastern or Central timezones (AT, ET or CT).
Skills & Technologies
Machine Learning
About the Company
1Password
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$147,000 – $213,000
Location
USA, Canada
Work Mode
Remote
Posted
Today
Country
CA