SupportYourApp
(Fluent English) Customer Support Consultant (remote, Europe)
APACRemotePosted 2 days ago
Full TimeRemote
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliv
Key Highlights
- Provide first-line support to customers via chat, calls and emails;
- Escalate and resolve tickets;
- Answer policy and billing questions with clarity and accuracy;
- Act as the first point of contact during service outages, ensuring timely communication and support;
- Troubleshoot basic technical issues and escalate more complex cases to the appropriate teams;
Qualifications
Required Qualifications
- Excellent English communication skills (C1 for both spoken and written);
- Experience using Zendesk;
- Basic troubleshooting skills;
- At least 6 months experience in customer support is a must;
- Tech-savvy, able to test and troubleshoot basic technical issues;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Preferred Qualifications
- Experience with CRM systems.
About the Company
SupportYourApp
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Location
APAC
Work Mode
Remote
Posted
2 days ago