Monzo
Customer Acquisition Specialist, Fixed Term Contract
GBRemotePosted Today£43,000 – £58,000
Full TimeRemoteGB
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Job Description
We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown
Key Highlights
- Supporting Spanish-speaking prospective customers throughout their onboarding journey via phone and email, helping them confidently navigate Monzo Business.
- Explaining our products and application process clearly, ensuring customers understand their next steps without providing financial, legal or regulatory advice.
- Working on assisted-conversion initiatives such as waitlists, application recovery and product education to improve customer outcomes.
- Capturing customer feedback, recurring questions and journey friction, turning conversations into actionable insights that influence Product, Growth and Operations.
- Maintaining accurate customer records, consent and activity within our CRM, ensuring excellent data quality and regulatory compliance.
Qualifications
Preferred Qualifications
- Banking, payments or other regulated industries.
- Salesforce or similar CRM platforms.
- Spanish small businesses, sole traders or company formation.
- Customer research, GTM experimentation or voice-of-customer programmes.
- Working cross-functionally with Product, Marketing, Operations, Risk or Compliance teams
Skills & Technologies
Go
About the Company
Monzo
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Job Details
Employment Type
Full Time
Salary Range
£43,000 – £58,000
Location
GB
Work Mode
Remote
Posted
Today
Country
GB