Lumen Technologies
Lead Software Engineer
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Job Description
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role As the Lead Salesforce Software Engineer, you will be responsible for designing, building, and maintaining scalable, secure, and reliable solutions for field operations. Provides technical leadership to a team of developers on the creation, delivery, and integration of complex software solutions that meet business requirements. Only U.S. citizens or Permanent Residents/Green Card holders will be considered for this position. Salesforce Field Service (FSL/SFS) and SFS Mobile App Development experience is highly preferred. Location This role is designated as a fully remote position within the United States.
Qualifications
Required Qualifications
- 8+ years of professional software engineering experience, including hands-on design, development, testing, deployment, and support of enterprise applications.
- 5+ years of Salesforce development experience with strong hands-on expertise in Service Cloud and Salesforce Field Service.
- 2+ years of Salesforce Field Service and Field Service Mobile App development experience, including technician-facing mobile workflows and offline/mobile-first design considerations.
- Strong experience configuring and extending Salesforce Field Service capabilities such as Work Orders, Service Appointments, Service Resources, Service Territories, Work Types, Skills, Scheduling Policies, Dispatcher Console, Field Service Mobile, and job status lifecycle workflows.
- Advanced Salesforce development skills in Apex, Lightning Web Components, SOQL, Flows, Platform Events, Custom Metadata, triggers, controllers, and integration patterns.
- Experience designing and implementing scalable integrations using REST/SOAP APIs, middleware, MuleSoft or equivalent integration platforms, event-driven architecture, and secure data exchange patterns.
- Hands-on experience with CI/CD, automated deployments, source control, code review practices, unit testing, release management, and environment management for Salesforce delivery.
- Experience building distributed, integration-heavy, and data-centric applications with strong attention to performance, scalability, security, maintainability, and Salesforce platform limits.
- Working knowledge of monitoring and observability tools such as AppDynamics, BigPanda, Splunk, or equivalent platforms.
- Experience with AI-enabled development or delivery practices, including use of AI-assisted engineering tools to improve delivery speed, quality, testing, documentation, or automation.
Preferred Qualifications
- Salesforce certifications such as Platform Developer I/II, Salesforce Field Service Consultant, Service Cloud Consultant, Application Architect, System Architect, or Agentforce Specialist are a plus.
- Experience with Salesforce Data Cloud/Data 360, Einstein Trust Layer, knowledge retrieval, prompt engineering, or agentic workflow design.
- Experience implementing AI or Agentforce solutions for field service, support, dispatch, technician enablement, guided troubleshooting, or operational automation use cases.
- Understanding of Agile, SAFe, DevOps, secure SDLC, and enterprise release governance practices.
- Experience with telecom, field operations, dispatch, scheduling, technician mobility, customer notifications, or legacy system modernization.
- Experience with data migration, reporting pipelines, Kafka/platform events, GCP, Databricks, or analytics solutions supporting operational reporting.
Skills & Technologies
About the Company
Lumen Technologies
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Sign in to applyJob Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$105,786 – $155,152
Location
,
Work Mode
Remote
Posted
4 days ago
Country
US