Skillsoft

Sr. Marketing Operations Manager, Process and AI

USARemotePosted Today$145,000 – $155,000

Full TimeRemoteUS

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Job Description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help o

Key Highlights

Own the marketing agentic AI roadmap end-to-end—from opportunity discovery and business case development through pilot, implementation, scaling, and ongoing optimization in partnership with business stakeholders.
Identify, define, and shape the highest-priority AI use cases for marketing—translating real marketing needs into clear capability requirements, including inputs, outputs, constraints, and success criteria.
Define and apply frameworks for assessing the scaled value and impact of AI capabilities across the marketing organization.
Distinguish between highly controlled, workflow-driven AI use cases and more exploratory applications, guiding how each should be implemented and governed across the tech stack.
Build and implement agentic workflows, automations, or AI-enabled solutions across marketing.

Qualifications

Required Qualifications

10+ years of professional experience in marketing operations with a focus on process and technology with a Bachelor’s degree in communications, marketing, business, or a related field.
Proven experience in marketing operations, business systems, process optimization, agent delivery, and governance—preferably in a complex, matrixed organization.
Strong understanding of how marketing teams practically work—and where friction, inefficiency, or opportunity exists within marketing technology stacks, system integration, and workflow design.
Prior experience with Salesforce Data Cloud, Salesforce Marketing Cloud Account Engagement (fka Pardot), Asana, HockeyStack, and/or 6Sense all desirable.
Demonstrated ability to translate between business needs and technical teams by simplifying complexity, creating scalable processes, and influencing cross-functional stakeholders without needing to be the hands-on implementer.
Comfort operating in ambiguity, with the judgment to know when precision and control are required versus more open-ended, exploratory solutions.
Curiosity and confidence to explore new technologies—especially agentic AI and automation—including experience building roadmaps, prioritizing use cases, and partnering to deliver AI initiatives responsibly.
Recent experience establishing lightweight governance models for AI/MarTech work (intake, stage gates, measurement, and stakeholder alignment) to drive clarity, accountability, and adoption.
Experience in change management and guiding teams through transitions with clear communication and support to ensure successful adoption of new tools and processes.
Exceptional communication skills with the ability to clarify, align, and influence across disciplines, and to convey complex technical concepts persuasively to non-technical audiences.
Verifiable experience designing, building, and operationalizing agentic marketing solutions

About the Company

Skillsoft

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Job Details

Employment Type

Full Time

Salary Range

$145,000 – $155,000

Location

USA

Work Mode

Remote

Posted

Today

Country