Nextiva
Customer Support Representative (M-F/Night Shift)
UkraineRemotePosted Today
Full TimeSeniorRemoteUA
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Job Description
Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single,
Key Highlights
- Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution
- Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive
- Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency
- Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment
- Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics
Qualifications
Required Qualifications
- 2+ years of customer service experience, preferably in technical support or help desk environment
- Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
- Advanced English fluency required (spoken and written).
- Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
- Curiosity and enthusiasm for learning new technologies
- Comfort working in fast-paced environments with evolving tools and processes
Skills & Technologies
Go
About the Company
Nextiva
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Ukraine
Work Mode
Remote
Posted
Today
Country
UA