Spellbook
Customer Success Manager (AUS)
MexicoRemotePosted 20 days ago$113,000 – $133,000
Full TimeSeniorRemoteMX
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Job Description
Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with g
Key Highlights
- Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
- Build strong relationships with key stakeholders to drive satisfaction and loyalty.
- Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform.
- Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities.
- Address objections and clearly articulate the ROI of Spellbook’s solutions.
Qualifications
Required Qualifications
- 2–3 years of customer success, account management, or sales experience in a SaaS startup.
- Proven success managing mid-market and enterprise accounts.
- Strong sales acumen and objection-handling skills.
- Excellent communication and relationship-building abilities.
- Experience creating QBRs and email campaigns to engage customers.
- Data-savvy, able to generate insights and demonstrate ROI.
- Problem-solving skills for technical challenges.
- Adaptability and independence in a fast-paced startup environment.
- Familiarity with HubSpot and Stripe.
- Support with other responsibilities and projects as required.
Preferred Qualifications
- Proficiency in tools like MixPanel for data analysis.
- Training in consultative sales methodologies (e.g., Sandler).
- Experience with legal technology or AI tools.
- Familiarity with customer success platforms.
About the Company
Spellbook
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$113,000 – $133,000
Location
Mexico
Work Mode
Remote
Posted
20 days ago
Country
MX