Binance

Customer Service Representative (Swedish & English)

MexicoRemotePosted 20 days ago

Full TimeRemoteMX

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Job Description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for

Key Highlights

Handle high volumes of live chat and support tickets across assigned language queues
Identify and evaluate customers’ needs to deliver satisfaction and timely resolution
Provide accurate, valid, and comprehensive information on platform features, products, and processes
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies

Qualifications

Required Qualifications

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Swedish
Willing to work weekends and irregular hours which will include night shifts

Skills & Technologies

BlockchainWeb3Go

About the Company

Binance

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Job Details

Employment Type

Full Time

Location

Mexico

Work Mode

Remote

Posted

20 days ago

Country