Ashby
Mid-Market Customer Success Manager – EMEA
MX
,
HURemotePosted Today€45,000 – €105,000
Full TimeExecutiveRemote
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Job Description
About this RoleHi, Denise here and I am the Head of Mid-Market Customer Success at Ashby . Our team is passionate about shaping and scaling an exceptional high-touch customer experience across the mid
Key Highlights
- You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies. In this role, you will manage four to eight week implementations, while continuing to deliver value through the customer journey.
- You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
- You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
- You love becoming a product and industry expert and have experience doing this in a previous customer success role. You can create ‘Ah ha!’ moments by tailoring training and product walk throughs to address a customer’s specific challenges.
- You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work.
Qualifications
Required Qualifications
- You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies. In this role, you will manage four to eight week implementations, while continuing to deliver value through the customer journey.
- You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
- You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
- You love becoming a product and industry expert and have experience doing this in a previous customer success role. You can create ‘Ah ha!’ moments by tailoring training and product walk throughs to address a customer’s specific challenges.
- You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work.
Skills & Technologies
Go
About the Company
Ashby
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
€45,000 – €105,000
Location
MX , HU
Work Mode
Remote
Posted
Today