Customer Experience Lab Technician (Netherlands)

Required Qualifications

• 3+ Years in a Dental Technician Role
• 2+ years of experience in 3Shape CAD/CAM design, [including Implant and Crown & Bridge cases.]*
• Deep understanding of digital dental workflows,[ including implant systems, scan bodies, and best design practices.]*
• Technologically adept with the ability to learn and navigate dental design platforms quickly.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Previous experience in a customer-facing lab role is preferred.
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
• Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
• Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.