Business Manager - Aviation

Required Qualifications

• Duties:
• • Identify gaps, pain points, dependencies and opportunities to improve disruption response, coordination, decision-making and guest recovery execution.
• • Support the development of business cases, options analysis, benefits tracking and impact assessments for proposed disruption management solutions.
• • Translate business requirements into functional specifications, user stories, process designs and acceptance criteria for technology and operational delivery teams.
• • Analyse operational performance data, disruption scenarios, root causes and trends to provide actionable insights and support data-driven decision-making.
• • Coordinate with cross-functional teams including Network Operations, Flight Ops, Crew, Guest Experience, DTI and other relevant business areas to ensure integrated end-to-end solutions.
• • Support workshops, interviews and working sessions, preparing materials, capturing outputs and converting decisions into structured actions and documentation.
• Skills
• • Strong business analysis, requirements gathering and process mapping skills.
• • Ability to document end-to-end operational workflows and translate complex processes into clear business and functional requirements.
• • Excellent stakeholder management, facilitation and communication skills, with the ability to work across operational and technical teams.
• • Good understanding of airline or complex operational environments, with exposure to disruption, irregular operations or operational control preferred.
• • Experience using tools such as Microsoft Excel, PowerPoint, Visio, Power BI, JIRA, Confluence or equivalent documentation and reporting platforms.