Coursera
Senior Manager – Customer Success
USRemotePosted Today
Full TimeSeniorRemoteUS
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
About Coursera Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered
Key Highlights
- Drive key CS KPIs such as account health, CSQLs, Renewal Rates
- Execute, measure & monitor customer success strategy and methodology for the region including customer health performance, success planning, business reviews, adoption playbooks and more.
- Hire, develop and retain a team of high performing Customer Success Managers, including at senior levels.
- Represent Coursera as an executive sponsor and build relationships with key customers, including traveling to on-site customer meetings and Executive Business Reviews (EBRs) across Asia, Oceania
- Collect product feedback and influence the product roadmap and go-to-market strategy
Qualifications
Required Qualifications
- 12+ years of Customer Success experience and 5+ years of experience leading teams
- Proven experience in driving revenue performance (adoption, retention and growth)
- Strong executive presence with ability to develop deep C-suite relationships incl. within complex accounts
- Excellent communication skills with the ability to articulate a vision and strategy to motivate teams and influence customer outcomes
- Analytical problem-solving skills to assess customer performance and define strategies to influence customer health
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
- Experience with digital CS is an added advantage
- Experience working in Asia, across multiple countries
- Experience working with corporations, governments and campuses
- Managed teams of 5+ people before
- Experience with customer management tools like Gainsight, Salesforce
Skills & Technologies
Go
About the Company
Coursera
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Location
US
Work Mode
Remote
Posted
Today
Country
US