Chargeback Data Analyst (MX)

Required Qualifications

• Fluent in English (written and verbal).
• Minimum of 2 years of experience in data-driven analytical roles (e.g., financial analysis, product analytics, business intelligence, or risk/operations).
• Proven data analysis capabilities, with experience using quantitative data to identify chargeback trends, optimize dispute win rates, and drive operational decision-making.
• Knowledge and experience using SQL, Python, Databricks and Looker
• Hands-on experience with payment processors across LatAm, EMEA, or North America.
• In-depth knowledge of card network regulations (Visa, Mastercard, American Express, Discover) specifically surrounding chargeback cycles, dispute rights, and merchant/consumer guidelines.
• Strong analytical and problem-solving skills, with the ability to translate complex transaction datasets and dispute metrics into clear actionable insights.
• Highly professional and adaptable, capable of keeping pace with changing environments while maintaining strict adherence to Signifyd’s Security and Privacy policies.
• Strict discretion and confidentiality when handling sensitive consumer data, financial metrics, and payment details.
• Excellent time management and organizational skills, with a proven ability to prioritize heavy data workloads, multitask, and work flexible hours as needed.
• Collaborative team player with a proactive attitude, comfortable executing independent data investigations as well as collaborating cross-functionally to improve chargeback processes.