First Advantage
Customer Success Associate
PhilippinesRemotePosted Today$35,000 – $65,000
Full TimeRemotePH
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Job Description
CUSTOMER SUCCESS ASSOCIATE We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we
Key Highlights
- Perform assigned daily tasks related to customer’s scope of extended services, such as but not limited to system data entry tasks, reviewing and processing of candidate cases and checks; corresponding with customers and/or candidates
- Manage day-to-day customer interactions, responding to inquiries, and providing timely support to ensure a positive customer experience.
- Monitor and oversee background screening cases to ensure delivery in accordance with the defined scope of work and Service Level Agreements (SLAs).
- Provide timely and actionable feedback to relevant internal stakeholders, including Operational Leads and Customer Success Analysts, to drive continuous service improvement and customer success.
- Receive and fully understand customer background screening requirements
About the Company
First Advantage
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Job Details
Employment Type
Full Time
Salary Range
$35,000 – $65,000
Location
Philippines
Work Mode
Remote
Posted
Today
Country
PH