Customer.io

Customer.io

Contract IT Specialist

Remote (Worldwide)RemotePosted Today$45 – $50
Full TimeSeniorRemote

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Job Description

About Customer.ioOver 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers

Key Highlights

  • Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
  • Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
  • Administer identity and access management: provisioning, SSO, group and role-based access across core systems
  • Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
  • Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence

Qualifications

Required Qualifications

  • 3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
  • Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
  • Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one
  • Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
  • Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required
  • Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
  • Strong troubleshooting on macOS (Windows a plus)

Skills & Technologies

Jira

About the Company

Customer.io

Customer.io

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$45 – $50

Location

Remote (Worldwide)

Work Mode

Remote

Posted

Today