Senior Customer Success Manager – Mid-Market, TX

Required Qualifications

• Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action.
• Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities.
• Texas K-12 Expertise: You possess a deep understanding of the Texas educational landscape.
• Relationship-Driven: You build deep trust with teachers and district leaders alike.
• Team Selling Approach: You operate as the “CEO of your accounts,” proactively identifying internal resources and mobilizing cross-functional partners to deliver without waiting to be asked.
• Consultative Discovery and Multi-Stakeholder Management: You run structured discovery across senior district roles (Director of Technology, C&I, ELL, cabinet), translate what you learn into prescriptive, persona-aligned recommendations, and guide district leaders toward the right solution rather than reacting to requests.
• Book Segmentation & Prioritization: Independently segment your book by ARR, strategic influence, and use case potential to focus time where it drives the most impact.
• Executive Communication: You are concise, credible, and compelling with senior district leaders. You inspire confidence through clarity.
• Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action.
• Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities.
• Texas K-12 Expertise: You possess a deep understanding of the Texas educational landscape.
• Relationship-Driven: You build deep trust with teachers and district leaders alike.
• Team Selling Approach: You operate as the “CEO of your accounts,” proactively identifying internal resources and mobilizing cross-functional partners to deliver without waiting to be asked.
• Consultative Discovery and Multi-Stakeholder Management: You run structured discovery across senior district roles (Director of Technology, C&I, ELL, cabinet), translate what you learn into prescriptive, persona-aligned recommendations, and guide district leaders toward the right solution rather than reacting to requests.
• Book Segmentation & Prioritization: Independently segment your book by ARR, strategic influence, and use case potential to focus time where it drives the most impact.
• Executive Communication: You are concise, credible, and compelling with senior district leaders. You inspire confidence through clarity.