Customer Marketing Manager

Key Highlights

• Own and drive customer marketing initiatives end-to-end, from identifying high-leverage cohorts to launching campaigns built on your messaging and creative directions;
• Develop messaging and positioning for existing customers, with a particular focus on driving awareness and adoption of the Manager Agent among our existing base;
• Build a content engine rooted in customer activity: surface stories, proof points, and product-in-action moments that feed back into the broader marketing system;
• Carry new product and feature launches to the existing base, turning each release into adoption and deeper utilization of what customers already have;
• Be the voice of the customer internally. Feed what you learn back to product, Customer Success, and marketing;