Customer Support Phone Specialist, Inbound only: Full-time

Required Qualifications

• 3+ years of experience as a Phone Support Agent, including 2+ years in technical or product-related support
• Remote experience preferred, but not required
• Talented at making customers feel comfortable and valued by using a warm, friendly tone and encouraging casual, natural conversation
• Ability to establish trust with users by speaking confidently, showcasing expertise, and demonstrating the ability and willingness to resolve their concerns
• Empathetic and able to show understanding of the user’s issue and convey compassion, especially when dealing with frustrated or upset users
• Excellent written and verbal communication skills in English
• High adaptability and positive attitude in a dynamic environment
• Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion, Talkdesk, or similar apps)
• Excellent written and verbal communication skills in English
• Agents must provide their own computer (at least 8GB RAM)
• A second monitor is recommended but not required
• Agents must provide their own stable internet (preferably wired and at least 50mbps)
• Noise-canceling headphones with a dedicated microphone will be provided by Givebutter once an agent completes their first 60 days of training