UnitedHealth Group
Customer Care Advocate
USARemotePosted Today$32,000 – $58,000
Full TimeRemoteUS
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Job Description
This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum Insight is improving the flow of health data and
Key Highlights
- Answer 60 – 90 incoming phone calls per day and identify the type of assistance needed
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Research complex issues across multiple databases and work with support resources to resolve caller issues and / or partner with others to resolve escalated issues
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
Qualifications
Required Qualifications
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- Customer service experience analyzing and solving customer problems OR experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
- Ability in customer service problem resolution and relationship building
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to work Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
About the Company
UnitedHealth Group
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Job Details
Employment Type
Full Time
Salary Range
$32,000 – $58,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US