Customer Project Manager – Patient Monitoring (Field: Cincinnati/Columbus, OH)

Key Highlights

• Lead end‑to‑end delivery of HPM implementations, including IT solutions, capital equipment installation, and systems integration, across projects of varying scope and complexity. Ensure adherence to the statement of work while driving a high‑quality customer experience.
• Coordinate and lead cross‑functional internal and external clinical, technical, and sales teams in partnership with hospital stakeholders to ensure aligned execution and strong team performance. Motivate teams to deliver against timelines, quality standards, and project objectives.
• Ensure site readiness and proactively manage timelines, risks, and dependencies to maintain project momentum and prevent delays. Drive issue resolution and decision‑making to keep projects on track.
• Communicate effectively with all stakeholders and third‑party vendors through structured updates and governance rhythms, while managing key business metrics such as inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.
• You’ve acquired 5+ years of experience in direct project management, IT integration/implementation, or related skills in effectively managing customer relationships in a healthcare service delivery environment. Experience with hospital patient monitoring equipment and solutions preferred.