Samsara
Sr. Manager, Customer Success
USARemotePosted Today$142,800 – $229,500
Full TimeExecutiveRemoteUS
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Job Description
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) d
Key Highlights
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
- Strategy: Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara’s commitment to providing excellent service
- Technical acumen: Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support
Qualifications
Required Qualifications
- 10+ years in Customer Success, account management, or consulting.
- 5+ years in management positions, including recruiting and retaining top talent.
- Experience managing Enterprise customers in a SaaS environment.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor’s degree from a 4-year institution.
Preferred Qualifications
- Led a team where each team member managed a portfolio of 30-40 accounts.
- Experience using Gainsight.
- Passion for going above and beyond the call of duty for their customers and team members.
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
- Strong program management experience.
Skills & Technologies
Go
About the Company
Samsara
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$142,800 – $229,500
Location
USA
Work Mode
Remote
Posted
Today
Country
US