Director, Global Service Delivery (f/m/d) - EMEA Based

Required Qualifications

• Extensive relevant experience in infrastructure management, service delivery, or technology operations, with a significant portion of that time spent in senior leadership — managing global or multi-regional teams at scale.
• Proven track record leading large, geographically distributed teams across multiple countries and regions.
• Deep understanding of ITSM frameworks (ITIL) and IT governance practices (COBIT or equivalent).
• Strong experience managing budgets, headcount planning, and resource allocation at a global scale.
• Demonstrated ability to drive transformation programmes and change across complex organizations.
• Experience operating in a matrixed, multinational corporate environment.
• Excellent written and verbal communication skills in English; comfortable presenting to executive audiences.
• Sound understanding of asset management practices, including CMDB governance, hardware lifecycle management, and software asset inventory at enterprise scale.
• Demonstrable knowledge of data center operations and management, including RDC/colocation environments, capacity planning, and infrastructure governance.
• Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup/recovery frameworks.
• Familiarity with vulnerability management processes, including risk prioritization, remediation tracking, and coordination with information security teams to ensure compliance.
• Familiarity with software development practices and the software development lifecycle (SDLC); ability to engage credibly with engineering and development teams on environment and tooling requirements.
• Working knowledge of CI/CD concepts and common pipeline patterns; exposure to CI/CD platforms, sufficient to understand engineering dependencies and environment requirements.
• Understanding of developer workflow tooling and environment needs — including source control, build systems, artifact management, and test infrastructure — as they relate to GES infrastructure provisioning and support.