Paddle
Junior Customer Support Specialist
UKRemotePosted 21 days ago$30,000 – $45,000
Full TimeEntryRemoteUK
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Job Description
What do we do?Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps an
Key Highlights
- Respond to and resolve queries from our customer’s customers via email. These are transactional queries such as refunds or cancellations.
- Escalate advanced/ complex queries to the appropriate internal channels.
- Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.
- Collect feedback, report any issues you come across, get involved in improving our processes and actively participate in team meetings.
- You have 0-2 years experience in a customer support, customer service, or customer-centric role, or you’re eager to transition into your first customer-focused position.
Qualifications
Required Qualifications
- You have 0-2 years experience in a customer support, customer service, or customer-centric role, or you’re eager to transition into your first customer-focused position.
- You are a proficient English speaker.
- You are happy to work remotely and are organised in communicating with teams across different time zones (GMT, AEST, EST).
- You love interacting with and helping people.
- You share experiences and feedback with others in order to build your skills.
- You continuously seek to improve, rather than settling for the current state.
- You have an investigative mindset and like to think out of the box.
About the Company
Paddle
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Job Details
Employment Type
Full Time
Experience Level
Entry
Salary Range
$30,000 – $45,000
Location
UK
Work Mode
Remote
Posted
21 days ago
Country
UK