Fresh Prints
Customer Support Agent
UKRemotePosted 1 month ago$30,000 – $55,000
Full TimeRemoteUK
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Job Description
About the Client (Parsel)Parsel is a logistics and operations platform designed to simplify and optimize supply chain processes. By leveraging advanced technology and customer-centric solutions, Parse
Key Highlights
- Handle inbound end-customer delivery tickets with professionalism and urgency
- Execute predefined exception workflows including ghost shipments, stalled/in-transit delays, delivered not received, and more
- Communicate shipment status, next steps, and expectations clearly and consistently to customers
- Escalate issues as required / needed
- Log outcomes accurately to support tracking visibility and reporting
Qualifications
Required Qualifications
- 2+ years of customer support experience, preferably in logistics, e-commerce, or SaaS
- Strong written communication skills with ability to convey complex information clearly
- Comfort working with ticketing systems and following structured workflows
- Attention to detail and commitment to accurate documentation
- Ability to remain calm and solution-oriented under pressure
- Empathy for customers experiencing delivery issues
About the Company
Fresh Prints
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Job Details
Employment Type
Full Time
Salary Range
$30,000 – $55,000
Location
UK
Work Mode
Remote
Posted
1 month ago
Country
UK