Ridecell

Ridecell

Solutions Support Engineer

Paris, Île-de-France, FR / Bordeaux, Nouvelle-Aquitaine, FRPosted 12 months ago
Full TimeSeniorFR

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Job Description

Moving the world better – that’s the backbone of everything we do. At Ridecell, we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve t

Key Highlights

  • As a key member of the Solutions Support team, independently lead work streams like technical integration projects with customer/prospective IT teams
  • Provide support on-site and/or remote pre and post deployment
  • Work effectively as a cross-functional team member between Sales, Product, Engineering, Launch, Customer Success, and Solutions Support to ensure successful delivery on customer requirements and ultimately high levels of customer satisfaction
  • Work closely with the sales team, to support pre-sales activities, including, customer demos and presentations highlighting our value proposition to help move opportunities through the sales funnel
  • Triage, investigate, and resolve issues

Qualifications

Preferred Qualifications

  • Familiarity with Sumo Logic, Agile development methodologies, and Postman is a bonus!
  • Familiarity with Zendesk, Confluence, PagerDuty, Slack, and similar tools
  • Demonstrates strong understanding of software development, system architecture, APIs, log analysis, error debugging, and integrations
  • Experience engaging with customers in a technical role throughout the full customer lifecycle, including pre-sales, onboarding, product launch, and technical support
  • Fleet Management
  • Leasing and Asset Management
  • Enterprise Software / Software Platform Solutions
  • Connected Car Services
  • Mobility Services

Skills & Technologies

PythonJavaSQLLinuxJiraAgileConfluence

About the Company

Ridecell

Ridecell

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Job Details

Employment Type

Full Time

Experience Level

Senior

Location

Paris, Île-de-France, FR / Bordeaux, Nouvelle-Aquitaine, FR

Posted

12 months ago

Country

FR