Staff Technical Account Manager

Required Qualifications

• 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment.
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey with the most complex customer requirements.
• Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value.
• Extensive experience driving customer adoption, expansion, or renewal through proactive technical engagement.
• Advanced understanding of modern security frameworks and identity protocols (e.g.,SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
• Extensive experience with the identity space and a deep understanding of how the space is adapting to modern work environments.
• Must be able to work autonomously in a remote-first environment, while collaborating cross-functionally as a trusted subject matter expert in your domain.
• Strong familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
• Deep experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
• Strong ability to develop new/improved team practices, processes, models, and metrics based on research and best practices.
• Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.