Gympass
CX Specialist – French & Spanish Speaker
Costa RicaRemotePosted 17 days ago
Full TimeRemoteCR
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Job Description
Your wellbeing, our mission. Join a company shaping a healthier world.GET TO KNOW USAt Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners
Key Highlights
- Ensure customer satisfaction by managing all communications (email, chat, phone)
- Providing accurate, complete solutions to inquiries and complaints using established methods and tools.
- Build sustainable relationships and trust through empathetic, open communication, while diligently researching customer accounts for proper resolution.
- Manage and update CRM records accurately, categorizing tickets promptly and consistently, and follow up on pending issues to ensure timely resolution.
- Adhere to all processes and policies, proactively escalating trends or critical issues to leadership when necessary.
Qualifications
Required Qualifications
- High School/Technical school completed. A degree is a plus.
- Knowledge with CRMs (e.g., Zendesk, Darwin, Salesforce – if applicable) and Analytics tools (e.g., Tableau, Metabase).
- Excellent grammar and computer skills.
- Knowledge of Google Workspace is a plus.
- Previous experience with CX, multi-channel, and written customer support.
- Native French and a great level of Spanish. English is a plus.
Skills & Technologies
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About the Company
Gympass
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Job Details
Employment Type
Full Time
Location
Costa Rica
Work Mode
Remote
Posted
17 days ago
Country
CR