Ping Identity
Manager, Customer Success
USARemotePosted Today$92,000 – $123,000
Full TimeExecutiveRemoteUS
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Job Description
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we
Key Highlights
- Own renewal, churn, and expansion outcomes for the Strategic East portfolio, in close partnership with Sales and Renewals leadership.
- Ensure CSMs build and maintain strategic success plans for priority accounts, focusing on clear business outcomes, ROI, and executive alignment.
- Guide & align CSMs on customer portfolio prioritization, engagement strategy & planning, and strategic executive engagement coordination.
- Oversee delivery of annual department KPI targets for the Strategic East region.
- Proactively identify at‑risk customers, ensure CSMs deliver effective save plans, and drive cross‑functional mitigation actions.
Qualifications
Required Qualifications
- Experience in Identity & Access Management (IAM), security, or adjacent enterprise SaaS domains.
- Hands‑on experience with Customer Success platforms (e.g., Gainsight) and Salesforce CRM.
- Track record of building or improving CS playbooks or programs at scale.
- Experience in Identity & Access Management (IAM), security, or adjacent enterprise SaaS domains.
- Hands‑on experience with Customer Success platforms (e.g., Gainsight) and Salesforce CRM.
- Track record of building or improving CS playbooks or programs at scale.
About the Company
Ping Identity
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$92,000 – $123,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US