Heidi Health
Team Lead, Support Engineer (Texas)
USARemotePosted Today
Full TimeSeniorRemoteUS
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Job Description
We’re Heidi.We’re building the future of healthcare by giving every clinician the earth’s finest AI Care Partner. In just 18 months, our AI products (Scribe, Comms, Evidence, Remote) have absorbed the
Key Highlights
- Is technical enough to dive into logs, traces, and code to root-cause a gnarly customer issue — and leads by example doing it
- Gets energy from growing people: coaching engineers, raising the bar on investigation quality, and building durable team rituals
- Thinks in systems: replaces recurring toil with tooling, runbooks, and automation rather than re-solving the same ticket
- Owns outcomes end-to-end: queue health, turnaround time, escalation quality, and the feedback loop back into Product and Engineering
- Lead, coach, and develop a team of support engineers; set a high standard for investigation rigour and customer communication.
Skills & Technologies
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About the Company
Heidi Health
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
Today
Country
US