The Cigna Group
Customer Service Representative – Cigna Healthcare
Costa RicaRemotePosted 17 days ago$28,000 – $45,000
Full TimeMidRemoteCR
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Job Description
SUMMARY The Cigna Group is a global Health Service company that is dedicated to helping people improve their health and vitality. Our Medical Proclaim Provider team seeks dedicated, compassionate, and
Key Highlights
- Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes.
- An average of 50+ calls are expected daily.
- Take inbound calls while toggling through several applications on multiple screens.
- Attend 100% of trainings, and the first 90 days of employment.
- Resolve customer complaints through independent problem-solving skills and one-call resolution.
Qualifications
Required Qualifications
- High School diploma or equivalent
- 1 year of customer service experience is required
- A dedicated workspace with no distractions is required
- Intermediate proficiency in Microsoft Outlook
- Knowledge of Medical Terminology a PLUS
- Excellent written and oral communication skills
About the Company
The Cigna Group
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$28,000 – $45,000
Location
Costa Rica
Work Mode
Remote
Posted
17 days ago
Country
CR